Our clients deserve the best possible service.

That’s why your feedback is invaluable to us. We would be thrilled if you could spare a few minutes to complete the Customer Satisfaction Questionnaire below.

Your evaluation will not become just another file in a dusty drawer. It will be used in our drive for continual improvement. That’s a promise.

Please fill in:

How to evaluate?

We evaluate 10 aspects of our business. Each aspect has 3 required fields: Importance, Score SIOEN and Score competitors

  1. Importance: How important is this aspect for your business?
    Give a score from 1 (lowest priority) to 10 (high priority).
  2. Score SIOEN: How do we perform in this aspect?
    Give a score from 1 (very poor) to 10 (excellent).
  3. Score competitors: How do our competitors perform in this aspect?
    Give a score from 1 (very poor) to 10 (excellent).
  4. Optionally you can clarify your score to each aspect of the survey in the aspect remark field.

Fields marked with an * are required.

1. Quality of supplied goods




2. Innovative power




3. Price / quality ratio


3.1. Standard products



3.2. Custom made products



4. Delivery time: orders


4.1. Standard products



4.2. Custom made products



5. Sales personnel: Field staff


5.1. Knowledge / Expertise



5.2. Availability



5.3. Reactivity



6. Sales personnel: Office staff


6.1. Knowledge / Expertise



6.2. Availability



6.3. Reactivity



7. Marketing support




8. Delivery time: samples




9. Settling of complaints




10. Follow-up of returned goods




Remarks?

Let us know!